AN INTRODUCTION TO SERVICE DESIGN
ONE-DAY ONLINE WORKSHOP
Do you want to get to know better what Design Thinking is in the context of service design? What can you do to improve your solutions to better serve your customers? Want to learn how to use design processes to innovate and implement them? How can you use Service Design to improve your services or products towards more sustainable and serving the planet?
All these questions are an important element of the reflection that we will undertake during a one-day design and educational workshop.
We invite you to travel together!
WHAT WILL YOU LEARN DURING THE TRAINING?
Our workshops are interactive and based on learning and working in a group .
Basic rules
and good practices
Service Design
Steps in a design based process
o so-called Double Diamond
Tools namedCustomer Journey
WORKSHOP FRAMEWORK
1
Opening the meeting
Along with the integration part for participants
2
Introduction to Design Thinking and Service Design
Presentation part with elements of workshop work with participants. What is the service? What is innovation? What is Design Thinking and Service Design? What might the design process look like?
3
Overview of the selected design tool - customer journey map
On the basis of, for example, a written map of the customer's journey, participants will be able to see and experience the benefits of a solution designed in this way.
4
Workshop part
Based on work in working groups, where participants will prepare a map of the customer's journey based on a case study prepared by us or selected by the group
MEET THE LEADERS
INVESTMENT
Choose a convenient payment proposal for you
1 installment
PLN 5600 gross
COUPON -30% FOR
SECTOR III AND I HAVE BACK TO THE LABOR MARKET
To receive a coupon, Write to us
As the Stajnia Foundation, we can issue you an invoice.